Dealing with Disagreements

Due to the COVID-19 pandemic, our team was unable to meet patients face-to-face in clinical settings. So, we decided to go virtual, like the rest of the world. We put together an anonymous survey collecting general data and posted the same on various Facebook support groups, mentioning that it was entirely optional to fill it up. We noticed that while some readily filled up the survey, others were more reluctant. One person expressed her mistrust in the healthcare system in her country and her disbelief in current solutions and products available in the market. 

Anonymous patientI get a feeling that this is just another research to create another pointless drug to inflict on our already painful time of our lives. 

Shreya: We plan to create non-pharmaceutical solutions and the survey was created with the intention to validate the need for the same. 

Anonymous PatientOnce you gather all that data and you know the traumas that some of us are going through then I might believe in your projections and perhaps contribute to a survey. 

This was a little (and by little, I mean very!) disheartening to hear and we discussed this with Prof Jha later. 

Prof JhaThis should not upset you. In today’s distracted world, the gift of attention is very precious and that is what this patient has given you.  

NityaBut her assumptions were wrong about us. 

Prof JhaNever argue with your patients. Learn from this experience and explain your mission and objectives more clearly next time. Criticism will only help us do better. Thank the patient for their precious time and feedback and tell them you will do better. 

We went on to change our introduction to make our mission statement very clear and learnt to accept that not everyone will be on the same page with you. We learnt the importance of seeing things from different perspectives.